Winners: the chicken and the South Korean cars

Winners: The Chicken and the South Korean Cars

For the first time ever, Americans are reportedly more satisfied with their fast-food dining experiences than they are at full-service casual restaurants, and they like Chick-fil-A better than anyplace else, according to a new report from the American Customer Satisfaction Index. (from FOX Business News) What that means to you and me is that lower price alone won’t guarantee us a win, but when it’s combined with higher customer satisfaction, then you’ve hit the jackpot.

Your Meetings Will Change

Your Meetings Will Change

“Sessions need to move from monologue to dialog to polylogue, where participants are talking together in a group. Speakers, then, become facilitators of learning. That’s not a comfortable skill for a lot of speakers. For them, this is a growing-edge skill…it is the skill of the future.” – Northstar Travel Group’s Independent Planner Education Conference/2017.

It’s Who Theyy Are That Matters Most

It’s Who They Are That Matters Most

Here is a thought exercise that can help leaders think about and identify the keys to creating a truly great team: Pick any existing company. You will then be given the assignment to take the people in that company out of their present industry, profession, or endeavors, and put them in a business completely different from what they presently do.

Decide what to be, and go be it

Deciding to Go

In a particularly powerful scene in the movie “Apollo 13,” Jim Lovell looks up at the moon and says to his wife, “From now on we live in a world where man has walked on the moon. It’s not a miracle. We just decided to go.” Deciding to go is the first step on the journey to any accomplishment. But complacency is powerful. Past success can be, and usually is, the enemy of future success.

Leaders Focused On Small Things

Leaders Focused On Small Things

When I do The Leadership Workshop with companies I notice that people often want to focus on how they can create “superstar” performance or “wow” factors. But successful leaders know that we win customer loyalty with the seemingly small, yet incredibly powerful things that we can do everyday, in almost any situation.