The ultimate wow.

I did a presentation today at a resort hotel called the Wigwam in the Phoenix area.  Last night I had dinner at Litchfield’s, the hotel’s restaurant.  I had no particular expectations.  There was nothing unusual about the decor.  The server was fine, and waitress was pleasant.  There was nothing particularly different or distinctive about it.  I…

Focused on two fundamental truths.

Larry Morse, CEO of American Hotel Register and a long time friend and client of mine, wrote the following article in which he makes the case for staying focused on what’s important: I am always a little surprised and confused when I hear of companies with books full of mission statements, goals, values, guiding principles,…

The Gold Standard

You can count on me.  You can believe in me.  If I say I’ll do something, I’ll do it.  Put it in the bank.  Bet the farm on it.  It doesn’t matter whether or not I’m in a good mood, have a headache, forgot to pick up my clothes from the cleaners, had a fight…

Let it go.

There is great power in letting go.  The understanding of this is the beginning of what can change your work and your life forever.  If your life or your business isn’t working the way you believe it should be it’s probably because you haven’t yet let go of something that’s in your way.  Something in your…

“It’s easier to be hip than good.”

The New York Nets pulled out all the stops when the new owners took over.  In today’s New York Times, Howard Beck writes of themassive hype the surrounded the NBA team….the giant mural of the international hip-hop icon and the Russian billionaire owners, under the heading “The Blueprint For Greatness”….the chic new uniforms, the cool arena,…

Are You Great at What Doesn’t Work Anymore?

What used to work: Listening to the customer.  Gathering information. What works today: Informing the customer.  Delivering insights. What used to work: Advertising and marketing. What works today: Quality and consistency. What used to work: Hype. What works today: Performance.  The internet killed hype. (see TripAdvisor.com) What used to work: People bought the chutney because…