How Selling Has Changed

Posted January 19, 2015 / No comments

From Mark Sanborn: First, it used to be enough to promise value to make the sale. If a client believed you could deliver, they gave you a chance. Today, you need to prove value to make the sale. Demonstrate what you can do to help the client be more successful. Don’t tell prospects how good

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The Risk You Will Take This Year

Posted January 8, 2015 / No comments

The hard stuff is reaching deep down inside and looking honestly into your soul and asking, “Do we really want to do this, and are we willing to change how we’ve done it up to now?”. I do a lot of presentations about improving business performance and growth, which means that I go to a

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What You Can Do To Have A Better 2015

Posted January 6, 2015 / No comments

From Joe Calloway: 1. Spend more time with your kids. Nothing but good can come from it. 2. Stop waiting for someone else to “fix it.” Go fix it yourself. 3. Read more books. 4. Watch less TV. 5. Have that conversation you’ve been avoiding. 6. Don’t waste time with people you can’t stand. 7.

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Simplicity And Focus: Force Multipliers

Posted January 5, 2015 / 1 comment

Just about every business in the world has been and is experiencing unprecedented change and challenges. It’s easy to fall into the trap of “I’m doing everything I can think of to improve business, but it’s not working.” Remember, top performers aren’t the people who do the most things. Top performers are the people who

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What I Learned in 2014

Posted December 23, 2014 / No comments

From Larry Winget: Mine should be called what I relearned this year: Time spent with friends is worth every minute and every dollar invested. A few days, a few bucks, a few great meals, some good whiskey, along with some lies and laughs will do wonders for you. Time spent with family is more important

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What is More Important: Hiring or Training?

Posted December 10, 2014 / No comments

John DiJulius is an expert on creating amazing customer experiences. Learn more about him at This topic is probably the oldest and biggest debate in Customer service. What is more important: How well you hire, or the training and culture you bring your new employees into? While both are very important, 75 percent is

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I Expect Improvement. Not Hype.

Posted December 9, 2014 / 1 comment

A blog I read recently posed the question “Would you buy laundry detergent because it said ‘new and improved’?” My answer was “No.” Hype never impresses me. So why do I buy the detergent that I buy? Because it works. And it constantly gets better. Mine got better by switching to pods. If it hadn’t,

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5 Friends: The Great Restaurants

Posted December 9, 2014 / 1 comment

For 25 years, The Five Friends have spent the bulk of their lives in hotels, airports and restaurants.  While they have much in common both personally and professionally, one of the things they love most is great food and a great dining experience.  If you travel and find yourself stuck in a city without a

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The Tortoise and the Hare

Posted December 4, 2014 / No comments

In my business there are legions of people who dream big dreams, plan epic projects, and spend all of their time promoting their latest brainstorm to change the world. They are quick and fast and go to one or more “shortcuts to success” seminars each month. They kick up clouds of aspirational dust as they

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“You Were Right, We Were Wrong”

Posted December 3, 2014 / No comments

“You were right, we were wrong.” This is a guest blog written by Seth Godin, who is one of the best business thinkers in the country.  Check out his blog at – Joe “You were right, we were wrong.” This is the most difficult sentence for companies that stumble in doing effective customer service.

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