You’re Fired! Common Mistakes That Lose Customers

Posted May 12, 2015 / No comments

Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave.

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Can A Business Be Too Creative?

Posted April 27, 2015 / No comments

Businesses want people to be creative and unique in order to help them be different and distinctive. But is that always the best approach. Viewers of Katy Perry’s halftime show at the 2015 Superbowl probably remember how the “Left Shark” did his own thing apart from the other dancers. It got the 5 Friends thinking

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Different…Or Better?

Posted March 23, 2015 / No comments

This is a story designed to stir up questions about your own business. I want this little cautionary tale to make you think. Bill owns a hamburger restaurant called Bill’s Burgers. Bill needs more customers. So Bill does what any bright, energetic entrepreneur would do, he looks for ways to build his business. Bill has

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Biggest Challenges Facing Businesses In The Next Five Years?

Posted March 17, 2015 / No comments

From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, the more they expect. Excellent service providers scramble to meet the expectations of customers who have become accustomed to great

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What Is Your Best Habit?

Posted March 3, 2015 / No comments

From Randy Pennington: This is a difficult question for me. I think I do pretty well at staying current in order to stay relevant in my professional life. I challenge myself to examine different viewpoints. I haven’t missed a daily workout more than 50 times in the past 15 years. And, I make a conscious

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Employers Need to Remember That…

Posted February 17, 2015 / No comments

From Larry Winget: 1. If you have lousy employees, it’s because you are a lousy employer.  Your employees will be no better than you are.  Fix yourself first.  Your employees only reflect back to you who you really are as an employer and company. 2. Your job is to make your company the best place

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Employees Need to Remember That…

Posted February 3, 2015 / No comments

From Scott McKain: Employees should remember EVERYONE is replaceable – those who aren’t distinctive get replaced first. Steve Jobs died in 2011.  Apple just reported their most profitable quarter ever. Tim Cook is good, too. McDonald’s just replaced their CEO – made zero difference to the taste of a Big Mac. Think you’re more important

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