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Different…Or Better?

Posted March 23, 2015 / No comments

This is a story designed to stir up questions about your own business. I want this little cautionary tale to make you think. Bill owns a hamburger restaurant called Bill’s Burgers. Bill needs more customers. So Bill does what any bright, energetic entrepreneur would do, he looks for ways to build his business. Bill has

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Biggest Challenges Facing Businesses In The Next Five Years?

Posted March 17, 2015 / No comments

From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, the more they expect. Excellent service providers scramble to meet the expectations of customers who have become accustomed to great

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What Is Your Best Habit?

Posted March 3, 2015 / No comments

From Randy Pennington: This is a difficult question for me. I think I do pretty well at staying current in order to stay relevant in my professional life. I challenge myself to examine different viewpoints. I haven’t missed a daily workout more than 50 times in the past 15 years. And, I make a conscious

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Employers Need to Remember That…

Posted February 17, 2015 / No comments

From Larry Winget: 1. If you have lousy employees, it’s because you are a lousy employer.  Your employees will be no better than you are.  Fix yourself first.  Your employees only reflect back to you who you really are as an employer and company. 2. Your job is to make your company the best place

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Employees Need to Remember That…

Posted February 3, 2015 / No comments

From Scott McKain: Employees should remember EVERYONE is replaceable – those who aren’t distinctive get replaced first. Steve Jobs died in 2011.  Apple just reported their most profitable quarter ever. Tim Cook is good, too. McDonald’s just replaced their CEO – made zero difference to the taste of a Big Mac. Think you’re more important

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Four Ways To Grow Your Business in February

Posted February 2, 2015 / No comments

1. Your existing customers should be driving a steady stream of new customers to you. Don’t just “hope” that’s happening. Make it happen. “Personal recommendations – positive word of mouth – are the number one driver of  purchase decisions.” – Forbes Come up with 3 specific things you want your customers to be saying about

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Change The World, or, Do Something Important Instead

Posted January 26, 2015 / No comments

It’s become quite popular for some speakers and writers to opine about the incredible vision that Steve Jobs had which made Apple the force of nature that it became: “Change the world.” Wow. That sounds amazing. Yow. I think what people are thinking of when they say this was Jobs’ vision is this: “Here’s to

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How Selling Has Changed

Posted January 19, 2015 / No comments

From Mark Sanborn: First, it used to be enough to promise value to make the sale. If a client believed you could deliver, they gave you a chance. Today, you need to prove value to make the sale. Demonstrate what you can do to help the client be more successful. Don’t tell prospects how good

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The Risk You Will Take This Year

Posted January 8, 2015 / No comments

The hard stuff is reaching deep down inside and looking honestly into your soul and asking, “Do we really want to do this, and are we willing to change how we’ve done it up to now?”. I do a lot of presentations about improving business performance and growth, which means that I go to a

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