When your culture of Yes!…Isn’t.

A group of friends and I recently met for a weekend of catching up, great restaurants, and maybe a little bourbon. We stayed at a hotel that’s part of a small group with locations in eight cities. I’ve stayed at three of their hotels – one of them multiple times – and they have always done a great job. Their customer experience has built a strong brand for them.

3 Things to Simplify For Better Results

Here are some ideas on how you can simplify: People sometimes ask me how they can improve their presentations. One of my suggestions is to cut their presentation by 1/3. Editing down almost always improves the quality of your message. Caryn Marooney, Head of Technology Communications at Facebook, says, “If your message isn’t unbelievably simple, you’re missing the point,” she says.

Simplify. FOCUS. Innovate.

Simplify. FOCUS. Innovate.

I just read a Fast Company article (see link below) on the power of having “Anti-Resolutions” for the New Year. Those who are familiar with my work know that I am a big believer in the power of saying “no” to create opportunity, and that those who say “no” to, as Warren Buttett suggests, “almost everything” are ultimately more successful because they have clarity and focus on what matters most.

Jobs To Be Done

Each fall, my daughter Cate and I drive from Nashville to Memphis for the weekend. The focal point of the trip is to see a Memphis Grizzlies basketball game. But the basketball game itself is really only one aspect of a myriad of experiences. Cate and I have a set of “jobs to be done” on that wonderful father-daughter weekend, and we seek out the companies that can successfully do those jobs. The concept of jobs to be done gives us a way of looking at the real reasons that people buy things or experiences.

A Waste of a Perfectly Good Meeting

People say we have too many meetings. As someone who has participated in thousands of corporate meetings over the past 30+ years, I have a slightly different view.  I believe we don’t have nearly enough good meetings…productive meetings.  We need more of those. What we have is too many ineffective, worthless, what-the-hell-was-the-point-of-that meetings. This can…